What should I do if the item is not received or not as described?

If you do not receive your order after the seller has shipped it for a while , or the item you received does not match the pictures shown on the original seller’s site, we suggest first communicating directly with your seller to reach an agreement. If an agreement is unable to be reached with the seller, you can then open a dispute  for a refund  by opening a dispute with 5—15 days after your order was shipped. (This period begins the days the seller provided the order tracking number).

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